Comprehensive Guide to Handling Jewelry Repairs

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Repairs are necessary. They allow you to see the customer twice, when they leave the item and pick it up. This gives you two opportunities to sell them something else. Once you have gained trust and confidence with a customer by doing a repair, you have a greater chance that they will do future business with you.

Arthur Gordon Wrote The Book On Jewelry Repairs.


Back in the day, Arthur Gordon was considered, and still is by many, known as the Jeweler’s Jeweler. During that time his jewelry shop repaired and created jewelry for many well-known jewelry stores and for several of the large chain stores that are now known as big box jewelers.

Arthur realized that most stores did not have a full understanding about repairs and lacked the training to better answer repair and custom related questions that their customers were asking.

In order to assist his trade customers and add to their bottom line, Arthur wrote the Comprehensive Guide to Handling Jewelry Repairs. This began what Arthur calls the “Revolution to Jewelry Repairs” that he and his good friend David Geller had been planning for a number of years. According to Arthur, he and David brought repairs out of the back room, to the bottom line and enlightened stores on how to better serve their customers!

The Comprehensive Guide to Handling Jewelry Repairs is a spiral-bound guide to help train store owners and staff with a better understanding of the jewelry repair process. Since the book has been written, it has been sold to, and used by jewelers world wide.

Arthur is a jewelry industry consultant and owns Jewelsmiths in Oklahoma City.

Buy the Book ($54.95 including shipping if inside the Continental US)

A Brief Look At the Table of Contents

How To Clean and Inspect Jewelry

  • Louping and Probing Jewelry
  • Overview of the Ultrasonic Cleaner
  • Overview of the Steam Cleaning Machine

How to Make Repairs

  • Soldering
  • Laser Welding
  • Ring Sizing
  • Stone Setting
  • Chain Repair
  • Refinishing
  • Bead Re-stringing
  • Engraving
  • Platinum
  • Watch Repair

Jewelry Repair Trouble Spots

  • Rings
  • Chains and Bracelets
  • Pearls and Beads

What Types of Repairs Can’t Be Made
How to Take In Repairs
How to Generate Repair Business

Repair Shop Warranties

  • What Is Covered
  • What Is Not Covered
  • Typical Repair Requests