Wholesale Watch Repair

Finding a reliable partner to service your customers' valuable timepieces is essential to maintaining your reputation. At JewelSmiths, we provide meticulous, wholesale watch repair services designed specifically for fellow jewelers.

Our master watchmakers combine decades of experience with state-of-the-art diagnostic equipment to ensure every watch is returned to your client in exceptional condition. Trust us to handle your repairs with the precision, care, and confidentiality your business deserves.

Our reputation is built on an uncompromising standard of excellence. We invest in the best tools and practices to deliver a superior service that reflects well on your business.

Advanced Workshop: We utilize high-end Swiss watchmaking equipment to diagnose and service timepieces to the highest industry standards.
OEM Parts: We prioritize the use of Original Equipment Manufacturer (OEM) parts for all critical components, ensuring proper fit and performance.
Comprehensive Service: We believe in doing the job right or not at all. To guarantee the longevity of our work, we perform complete overhauls and do not offer partial repairs.
Rigorous Testing: Every serviced timepiece is pressure tested for water resistance and undergoes rigorous quality control checks before it is cleared for return.
One-Year Warranty: We proudly offer a one-year warranty on our workmanship for all complete service overhauls. (This warranty does not cover issues arising from water/moisture damage, customer neglect, or abuse.)

Specialization: Please note that we specialize in fine mechanical and quartz timepieces. We do not service pocket watches, or fully electronic/digital watches.

Step 1: Intake & Submission

To begin, please securely package the timepiece and include the following documentation:

A full description of the watch, including reference and serial numbers if possible.
A detailed explanation of the issue(s) the watch is experiencing.
The stated value of the watch for insurance purposes.
Your complete store information (Name, Address, Phone, Email).
A copy of your store’s resale tax permit.

Step 2: Estimate & Approval

Upon receiving your package, we will contact you within 1-2 business weeks with a detailed service estimate.

Estimates cover the cost of labor. Necessary parts are quoted separately and require approval.
We do not disassemble movements for an initial estimate.
For vintage pieces, please advise if you do NOT want the case and bracelet professionally refinished.

Step 3: Service & Completion

Once the estimate is approved, the watch is placed in our service queue. Our master watchmakers will then perform the comprehensive service.

Step 4: Payment & Return Shipping

Upon completion, we will contact you for payment.

Payment: We accept Zelle, PayPal, Bank Checks, and E-checks. Credit card payments are also accepted and are subject to a 3.5% processing fee.
Shipping: For a seamless return, we recommend emailing us a prepaid, insured shipping label from your preferred carrier (USPS, UPS, or FedEx). This keeps you in direct control of the shipment and any potential insurance claims. Alternatively, we can provide a shipping label and add the cost to your final invoice.