Step 1: Intake & Submission
To begin, please securely package the timepiece and include the following documentation:
- A full description of the watch, including reference and serial numbers if possible.
- A detailed explanation of the issue(s) the watch is experiencing.
- The stated value of the watch for insurance purposes.
- Your complete store information (Name, Address, Phone, Email).
- A copy of your store’s resale tax permit.
Step 2: Estimate & Approval
Upon receiving your package, we will contact you within 1-2 business weeks with a detailed service estimate.
- Estimates cover the cost of labor. Necessary parts are quoted separately and require approval.
- We do not disassemble movements for an initial estimate.
- For vintage pieces, please advise if you do NOT want the case and bracelet professionally refinished.
Step 3: Service & Completion
Once the estimate is approved, the watch is placed in our service queue. Our master watchmakers will then perform the comprehensive service.
Step 4: Payment & Return Shipping
Upon completion, we will contact you for payment.
- Payment: We accept Zelle, PayPal, Bank Checks, and E-checks. Credit card payments are also accepted and are subject to a 3.5% processing fee.
- Shipping: For a seamless return, we recommend emailing us a prepaid, insured shipping label from your preferred carrier (USPS, UPS, or FedEx). This keeps you in direct control of the shipment and any potential insurance claims. Alternatively, we can provide a shipping label and add the cost to your final invoice.
